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Why Performance Reviews Are Important — Aug 23, 2012

Having an employee performance review system in place is important for a number of reasons including: ...

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What is Strategic Planning? — Aug 23, 2012

In order for a business to be successful, there needs to be a roadmap for success. A strategic plan helps to provide...

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Compensate Your Sales Force Carefully — Aug 16, 2012

Compensating a sales force is one of the most misunderstood aspects of running a business. The mistakes made in this arena...

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Customer Feedback

"Our customer service training just wasn't doing the job when it came to getting our representatives to deal with our customers more effectively. We needed something that was brief, hard-hitting and focused on how to deliver great customer service. This workbook was just the tool we needed. We use it for self-study and as one of the primary manuals in our training meetings. It has made a difference in our organization. I recommend this workbook to anyone who needs to beef up their level of customer service."

Janice R. - St. Louis, MO
 
 

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