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Featured Book
The Business Plan Workbook
Developing a business plan that gets attention and impresses funding sources and others is easy with the help of this popular workbook. This step-by-step resource walks you through the entire process of preparing a high quality business plan. Read More
NOW: $29.99 $19.99
 
 
Customer Feedback

"Our customer service training just wasn't doing the job when it came to getting our representatives to deal with our customers more effectively. We needed something that was brief, hard-hitting and focused on how to deliver great customer service. This workbook was just the tool we needed. We use it for self-study and as one of the primary manuals in our training meetings. It has made a difference in our organization. I recommend this workbook to anyone who needs to beef up their level of customer service."

Janice R. - St. Louis, MO
 

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