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Featured Book
The Strategic Planning Workbook
You don't need an MBA to develop an effective strategic plan. This easy-to-use workbook walks you through the process step-by-step. It's an indispensable tool for jump starting an existing business or starting a new one. Read More
NOW: $24.99 $19.99
 
 
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"Our customer service training just wasn't doing the job when it came to getting our representatives to deal with our customers more effectively. We needed something that was brief, hard-hitting and focused on how to deliver great customer service. This workbook was just the tool we needed. We use it for self-study and as one of the primary manuals in our training meetings. It has made a difference in our organization. I recommend this workbook to anyone who needs to beef up their level of customer service."

Janice R. - St. Louis, MO
 

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