Our Books Articles About Us Contact Us
My Account   
View your cart 0 Items  
Total: $0.00  

Customer Service Skills That Make a Difference

Product Image
Invest In This eBook Now! Only $14.99

Order Customer Service Skills That Make a Difference today and get a free copy of the white paper Building a Successful Business for the Long-Haul.

This popular workbook will help improve customer satisfaction, gain customer loyalty, and increase profits.

One way of outsmarting the competition is to out-service them. Great customer service can mean the difference between business success and failure. 

Too many businesses pay lip service to customer service, but fail to follow through and actually deliver the level of service promised. Don't just talk about delivering better customer service.....do something about it.

A small investment in this practical self-study workbook will help you maximize perhaps the most important aspect of your business — customer service. This workbook has proven to be a valuable resource for organizations large and small.

UNCOVER the basics of great customer service.

DISCOVER ways to handle difficult customers.

UNDERSTAND the importance of going “above and beyond” customer needs.

DEVELOP effective communication and telephone skills that will have customers coming back to you time and time again.

TRAIN yourself and others to really listen and respond to what customers are saying.

This manual is widely used by organizations as a self-study training aid for employees as well as a primary customer service training manual to accompany in-house training courses. Use it in either manner in your organization watch customer satisfaction and loyalty increase and negative feedback decrease.


  • Every new employee who will be interacting with your customers.
  • Managers responsible for instilling outstanding customer service, attitudes and skills in team members.
  • Salespeople who make their livelihood exceeding customer expectations.
  • Trainers in need of a detailed customer service training guide.
  • All employees who interact with customers.

Remember that all of our workbooks and manuals are downloadable ebooks that are available to you immediately after checkout! You won't have to wait for your book to arrive or pay for shipping.

Order your copy of Customer Service Skills That Make a Difference now. Your customers will thank you for it!

We guarantee satisfaction with all of our e-books. If you are not 100% satisfied, we will refund your money immediately. No questions asked!

The manuals and workbooks sold on this site are downloadable e-books that are available to you immediately after purchasing them. There is no waiting for a book to arrive by mail or express service. And you save money because you don't have to pay for shipping.

When you complete your purchase, a download link will be available to you immediately to access your book. And you will receive a confirmation email containing a duplicate download link as well. Simply click on the link and your book will open in a new window. It’s that simple.

Our checkout process is highly secure and safe. We are an Authorize.net and PayPal approved and verified online retailer. You may choose to checkout using our standard authorize.net payment process or you can choose to use PayPal if you are more familiar and comfortable using that method of payment.

Complimentary Books
Building a Successful Business for the Long-Haul
What's the secret to long life in the business world? This e-book reveals it all in an easy-to-read and easy-to-implement manner. Look to the future with this book in hand and you'll be looking success straight in the face. Read More
NOW: $6.95
Customer Feedback

"Our customer service training just wasn't doing the job when it came to getting our representatives to deal with our customers more effectively. We needed something that was brief, hard-hitting and focused on how to deliver great customer service. This workbook was just the tool we needed. We use it for self-study and as one of the primary manuals in our training meetings. It has made a difference in our organization. I recommend this workbook to anyone who needs to beef up their level of customer service."

Janice R. - St. Louis, MO


Home | Our Books | Articles | About Us | Contact Us | Sitemap | Privacy Policy
Web Development by DWebware
Home Our Books Articles and Advice About Us Contact Us